LICENSED.BONDED.INSURED
LICENSED.BONDED.INSURED
Effective Date: August 2, 2022
This Privacy Policy applies to Proactive Door LLC, doing business as Proactive Garage Door Repair (“Proactive Garage Door Repair,” “we,” “our,” or “us”). We are committed to respecting and protecting your privacy. This Policy explains how we collect, use, store, and disclose your personal information when you interact with us through our website, phone, email, or in person.
We collect the following types of personal information, where appropriate:
Contact Information: name, phone number, email address, mailing address
Service Details: property address, service history, appointment requests
Payment Information: billing details (we do not store full credit card numbers)
Communication Data: emails, call records, or SMS messages you send us
Device & Usage Data: browser type, IP address, pages visited (via cookies)
We may collect personal information:
When you contact us for service (phone, email, online form, or in person)
When you book, reschedule, or cancel an appointment
When you browse our website (cookies or analytics tools)
When you participate in a promotion, survey, or feedback request
We use your information to:
Provide garage door installation, repair, and related services
Respond to inquiries, schedule service, and send confirmations
Send updates about your job or service availability
Improve our services and website functionality
Meet legal, tax, or regulatory obligations
Prevent fraud and ensure safety
We do not sell your personal information under any circumstances.
We may share your information only as reasonably necessary:
With employees, contractors, and technicians performing services
With service providers (e.g., website, billing, customer communication platforms)
With legal authorities if required by law (e.g., subpoena or court order)
If we sell or restructure our business, under confidentiality agreements
All third parties are expected to maintain the confidentiality and security of your data.
As a customer, you have the right to:
Request access to the information we have about you
Request correction of inaccurate or outdated information
Request deletion of your personal information (where applicable)
Opt out of marketing emails or texts at any time
To make any such request, please contact us at:
📧 [email protected]
📞 440-876-4444
We implement reasonable physical, technical, and administrative safeguards to protect your information. However, no internet transmission or data system is 100% secure. We cannot guarantee absolute security, but we actively monitor and improve our practices.
We use cookies and similar tools to:
Understand website visitor behavior
Improve site performance
Run retargeting or remarketing ads via services like Google or Meta
You can control cookie settings through your browser. Some website features may not work correctly without cookies.
Our website may contain links to external sites we do not control. We are not responsible for their content or privacy practices. Please review their policies separately.
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our services means you accept those changes.
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Proactive Door LLC
DBA Proactive Garage Door Repair
📍 2888 Nationwide Pkwy, Brunswick, OH, 44212
📞 440-876-4444
📧 [email protected]
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