Privacy Policy

Privacy Policy

Effective Date: August 2, 2022

This Privacy Policy applies to Proactive Door LLC, doing business as Proactive Garage Door Repair (“Proactive Garage Door Repair,” “we,” “our,” or “us”). We are committed to respecting and protecting your privacy. This Policy explains how we collect, use, store, and disclose your personal information when you interact with us through our website, phone, email, or in person.

1. Information We Collect

We collect the following types of personal information, where appropriate:

• Contact Information: name, phone number, email address, mailing address

• Service Details: property address, service history, appointment requests

• Payment Information: billing details (we do not store full credit card numbers)

• Communication Data: emails, call records, or SMS messages you send us

• Device & Usage Data: browser type, IP address, pages visited (via cookies)

2. How We Collect It

We may collect personal information:

• When you contact us for service (phone, email, online form, or in person)

• When you book, reschedule, or cancel an appointment

• When you browse our website (cookies or analytics tools)

• When you participate in a promotion, survey, or feedback request

3. Why We Collect It

We use your information to:

• Provide garage door installation, repair, and related services

• Respond to inquiries, schedule service, and send confirmations

• Send updates about your job or service availability

• Improve our services and website functionality

• Meet legal, tax, or regulatory obligations

• Prevent fraud and ensure safety

We do not sell your personal information under any circumstances.

4. Sharing Your Information

We may share your information only as reasonably necessary:

• With employees, contractors, and technicians performing services

• With service providers (e.g., website, billing, customer communication platforms)

• With legal authorities if required by law (e.g., subpoena or court order)

• If we sell or restructure our business, under confidentiality agreements

All third parties are expected to maintain the confidentiality and security of your data.

5. Your Rights (U.S. Residents)

As a customer, you have the right to:

• Request access to the information we have about you

• Request correction of inaccurate or outdated information

• Request deletion of your personal information (where applicable)

• Opt out of marketing emails or texts at any time

To make any such request, please contact us at:

📧 [email protected] 
📞 440-876-4444

6. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your information. However, no internet transmission or data system is 100% secure. We cannot guarantee absolute security, but we actively monitor and improve our practices.

7. Cookies & Tracking

We use cookies and similar tools to:

• Understand website visitor behavior

• Improve site performance

• Run retargeting or remarketing ads via services like Google or Meta

You can control cookie settings through your browser. Some website features may not work correctly without cookies.

8. Third-Party Links

Our website may contain links to external sites we do not control. We are not responsible for their content or privacy practices. Please review their policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our services means you accept those changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Proactive Door LLC
DBA Proactive Garage Door Repair
📍 2888 Nationwide Pkwy, Brunswick, OH, 44212
📞 440-876-4444
📧 [email protected]